From the first conversation to a lasting partnership. Our approach is proven, yet always tailored to your organisation.
Envisioning
We start with an audit of your current way of working. Through inspiration sessions, we compare the standard D365 functionalities with your desired situation. Together, we develop a high-level roadmap towards the to-be situation.
Implementation
Once the roadmap is clear, we get to work. Our consultants and developers build the solution step by step, based on what was defined during the envisioning process. We work closely with your team, ensuring you remain involved throughout the entire project.
Change management
A new tool only works if your team embraces it. We guide the adoption process, from communication to hands-on training, ensuring your CRM doesn't remain a minimum viable product but becomes a minimum lovable product: not just used, but genuinely embraced.
Hypercare
Extra close support, exactly when it matters. After go-live, the hypercare period begins. Our consultants stay close to your team. A question? Someone getting stuck? Something that needs a quick adjustment? We resolve it immediately, so users can get started with confidence.
Support
Even after implementation, we remain your partner. Our collaboration doesn't end after hypercare: our support team is available on demand, whenever you need it. New requirements, questions or extensions? You get a team that knows you and responds quickly. This way, your CRM solution continues to grow alongside your organisation.
What's new
Microsoft continuously launches new features and updates. We keep a close eye on them, so you don't have to. Through interactive workshops, we show you what's relevant to your organisation and help you put new features into practice right away. This way, you get the most out of your Microsoft investment.
